Support › Engineering
Manager of Support Engineering at Replit. For over a decade I've worked at the
boundary between engineering and customer support — debugging APIs and
integrations across JavaScript/TypeScript and Python/Django, and helping
developers get unstuck.
About
Manager of Support Engineering at Replit. Over a decade bridging Python/JavaScript
engineering and customer support. I build the tooling, playbooks, and metrics that
help support teams resolve hard technical problems and feed what they learn back
into the product.
Experience
Replit Current
Manager, Support Engineering
Oct 2025 – Present
- Lead the support engineering team resolving complex technical, API, and integration issues for developers
- Build tooling and processes that connect customer support with engineering
- Partner with product and engineering to turn recurring customer issues into product fixes
Airtable
Lead Developer Support Engineer
Apr 2025 – Oct 2025
- Defined org-wide support success metrics with Support and Product leadership
- Built case-triage playbooks and root-cause analysis for high-severity issues
- Served as SME for new generative-AI interface features and built cross-functional dashboards; mentored support engineers
Sr. Developer Support Engineer
Mar 2022 – Mar 2025
- Handled top-tier API and integration escalations and fed findings into platform fixes
- Ran developer-surface support for Airtable's first generative-AI features
- Led enablement sessions on JavaScript, REST/OAuth patterns, and automation scripting
Developer Support Engineer
Oct 2021 – Mar 2022
- Troubleshot advanced API and integration cases
Disqus
Back End Developer
Apr 2019 – Oct 2021
- Built and maintained Python/Django services using Postgres, Redis, and Docker
- Collaborated with support to address recurring publisher pain points through code fixes
Director, Publisher Success
Jan 2019 – Apr 2019
- Led support infrastructure upgrades and day to day team operations
Publisher Success Manager
Mar 2017 – Jan 2019
- Owned email, chat, and knowledge base support services
- Developed internal scripts for support automation
Skills & Expertise
- Support engineering leadership
- Python, Django, JavaScript/TypeScript, REST APIs
- Postgres, Redis, Docker
- API and integration troubleshooting
- Support tooling, playbooks, and metrics
- Cross-functional collaboration with Product and Engineering